After a long time finally a new entry here.
Some time ago I owned a Powerbook 15″. This one had a problem with its second ram slot. It was not detected by the system. I called Apple Care but they were not willing to fix that. I really was upset about that because it was a known problem. Still the serial number of my Powerbook was not in the range Apple considered affected by that problem. >_< Now I have a MacBook Pro 17″ and some days ago my battery grew to its double size. Yes just like the one in this article here. I realized that only because my touch pad button was not clicking anymore and when I put my hand near the touch pad it triggered the button. Searching the web showed the article at Gizmodo above. I looked at the back of my laptop and was shocked.
Yesterday I called Equinux and asked what can be done. They checked my Serial number and said that I should bring my laptop over. So directly after work I went there and without much asking they took my battery and said that they will replace it. (That is something that I was not expecting after my experiances with my Powerbook.)
As I was already there I pointed out a little cosmetic problem I had. The band underneath the keyboard weared off and lost its matt look just some weeks after I got my Macbook. (I will post a picture of it later.) They also said with no hesitation that they will replace the whole top if I want to. The problem I have is that I need my laptop all the time for my work so I can not leave it even for a day for fixing. So they said that they will make a appointment with me so I can come over and the technician will replace it in one hour. That is what I call service.
Now they showed me that Apple can also have a very good support as long as you have a guarantee coverage on your hardware. I can only say that I am very happy that I bought Apple Care along with the MacBook. That will save me lots of money and annoyance in the future.